Designed in Tokyo|Flat-rate $7 shipping from Japan • tracked
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Questions about products, orders, or shipping — plus wholesale, press, and partnership ideas. We usually reply within two business days.

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About Delivery

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  • There may be cases where it is not possible to ship in one package. In that case, it will be shipped in two packages.

About Shipping Charges

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  • A flat $7 shipping fee applies to every order to the United States — no minimums, no thresholds. Orders ship Delivered Duty Paid (DDP), so customs duties and local taxes are prepaid on your behalf — nothing extra to pay on delivery.
  • Orders ship from our Japan studio via tracked airmail; most destinations arrive within 5–7 business days.
  • Multi-package orders may ship separately. Each parcel is tracked individually and emailed to you when dispatched.

About Payment

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  • Major credit cards (Visa, Mastercard, American Express, JCB) are accepted at checkout.
  • VISAAMEX
  • Apple Pay, Google Pay, and Shop Pay are available for one-tap checkout on supported devices.
  • All payments are processed in USD over a secure encrypted connection. Receipts are emailed instantly.

Shipping Method & Time

Estimated delivery

about 5–7 business days

roughly 1 week

Orders ship from our Japan studio by international air packet — delivered straight to the recipient’s mailbox rather than handed over in person, so there are no redelivery delays from a missed delivery. It travels a little slower than express airmail such as EMS.

West Coast and major cities (for example Los Angeles or San Francisco) tend to arrive sooner; regional or East Coast addresses may take 1–3 days longer for US domestic transit.

A flat $7 shipping fee applies to every order.

Delivery Date & Time

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For international shipping, we cannot specify a delivery date or a time slot. Your order ships as soon as it is ready, and the carrier delivers on its standard schedule.

Most US addresses arrive within 5–7 business days of dispatch.

Contact

Studio support hours

Monday – Friday · 9:30 – 17:30 JST

(UTC+9 · 00:30 – 08:30 UTC)

Closed Saturday, Sunday, the last business day of each month, and Japanese public holidays.

Email us at info@onamaeseal.jp — we usually reply within one business day.

  • We do not accept orders over the phone — please place orders through the website so we have all the customization details on file.
  • Order questions are fastest by email. Please include your order number so we can pull up the order immediately.
  • Calls outside our support hours roll to voicemail. Leave a short message and we’ll return your call on the next business day.