Shipping Policy

All of our products are made-to-order, so there are two parts to your delivery time: the time we take to make and dispatch your Labels, covered in this section, and the time your parcel then spends in the mail, covered under Rates & delivery estimates below. The two add together.

• Processing time. Most orders are processed and shipped within 1–2 business days after order confirmation (excluding weekends, the last business day of each month, and Japanese holidays).
• Cut-off time. Orders placed before 9:00 AM (Japan Standard Time) are typically dispatched the next business day; orders placed after the cut-off can take the full two.
• During peak seasons or promotional periods, processing times may be slightly extended.

This is production time, not delivery time. It ends the day your order is dispatched — the day your finished parcel leaves our studio and is handed to Japan Post — and the delivery estimate in Rates & delivery estimates starts from that day and is added on top of it.

We ship from Japan to addresses in the United States. A flat $7 shipping fee applies to every order — no minimums and no thresholds. Standard International is the only method available today. We are not able to accept orders for delivery outside the United States yet; checkout will not offer a shipping rate for other destinations.

Read the estimate below from dispatch, not from checkout. Delivery time begins the day your order is dispatched — the day it leaves our studio in Japan — so the 1–2 business days of production time above come first and are added to it, not included in it.

Order to doorstep

Adding both parts together, most orders reach a US address about 8–12 business days after they are placed — 1–2 business days to make and dispatch your Labels, then the 7–10 business days above. Our business days exclude weekends, Japanese national holidays, and the last business day of each month, so that usually falls 10 to 18 calendar days after you order, and longer when a holiday or a month-end closure lands inside the window.

1. Order placed. Every Label is personalized and printed to order, so nothing ships from stock — production starts here.
2. Dispatched, 1–2 business days later. Your order leaves our studio in Japan and you receive a shipment confirmation email with a tracking number.
3. Delivered, a further 7–10 business days after dispatch. This is the estimate in the table above, and the window your order tracking page counts forward from your dispatch date.

Counting it out. An order placed on a Monday before the cut-off is typically dispatched on Tuesday. Counting 7–10 business days from that Tuesday, and with no holidays in between, the parcel usually arrives between the Thursday of the following week and the Tuesday after that.

Estimates, not guarantees. While we strive to meet these timelines, delivery dates are not guaranteed and may be affected by carrier delays or customs processing. A customs hold can carry a parcel past the top of the window above.

Duties and taxes are not collected at checkout. The price you pay covers the products and the flat $7 shipping fee only.

• Any import duties, tariffs, or local taxes are determined by U.S. customs and are the recipient’s responsibility. If a charge is assessed, the carrier will request it on delivery.
• Please be aware that international shipments may be subject to inspection by customs authorities, which can occasionally cause delays beyond our original delivery estimates.
• If you are asked for a payment you weren’t expecting, contact us with your order number and we’ll help you resolve it.

Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking number becomes active once Japan Post accepts the parcel, usually within 24 hours of dispatch. You can monitor your package’s progress on Japan Post’s tracking page.

Expect a quiet stretch in the middle. Tracking updates while the parcel moves through Japan, then typically goes quiet for three days to about a week while it is in the air. It picks up again on arrival in the US and through customs, which is usually the most scan-dense part of the trip. The gap over the Pacific is normal for this service and does not mean the parcel is lost. Japan Post records the delivery in the tracking data, so the final entry appears without anyone needing to sign.

If tracking has shown no new entry for more than 10 calendar days, email us with your order number and we’ll open a trace with Japan Post.

Please ensure that your shipping address is correct at the time of checkout. We are not responsible for orders shipped to incorrectly provided addresses. If a package is returned to us due to an incorrect address, additional shipping charges will apply to resend the item.

If you receive your order damaged, or if your package is lost in transit, please contact our support team at info@onamaeseal.jp within 7 days of receiving your order (within 7 days of delivery completion). Please save all packaging materials and damaged goods before filing a claim.

For replacement requests and refund policies, see our Refund & Return Policy.

Email info@onamaeseal.jp for help with any shipment. Our team is available Monday through Friday (excluding the last business day of each month and Japanese national holidays), 9:30 AM – 5:30 PM Japan Standard Time.