Designed in Tokyo|Flat-rate $7 shipping from Japan • tracked
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Kawaii Labels
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About Delivery

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  • Orders are dispatched from our studio in Japan in 1–2 business days, and most US addresses arrive 7–10 business days from dispatch — about 8–12 business days from order to doorstep.
  • There may be cases where it is not possible to ship in one package. In that case, it will be shipped in two packages.

About Shipping Charges

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  • A flat $7 shipping fee applies to every order to the United States — no minimums, no thresholds. Duties and taxes aren’t collected at checkout; any import charges are set by US customs and are the recipient’s responsibility.
  • Orders ship from our studio in Japan via tracked airmail; most destinations arrive 7–10 business days from dispatch.
  • Multi-package orders may ship separately. Each parcel is tracked individually and emailed to you when dispatched.

About Payment

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  • Visa, Mastercard, and American Express via Shopify Payments, plus PayPal, Apple Pay, Google Pay, and Shop Pay are all accepted at checkout.
  • VISAAMEXPayPalApple PayGoogle PayShop Pay
  • Apple Pay, Google Pay, and Shop Pay are available for one-tap checkout on supported devices. PayPal can also be started straight from the top of checkout — pay with your PayPal balance or a linked card, no card details to re-enter.
  • All payments are processed in USD over a secure encrypted connection. Receipts are emailed instantly.

Shipping Method & Time

Estimated delivery from dispatch

about 7–10 business days

roughly 2 weeks in transit

Orders ship from our studio in Japan by international air packet — delivered straight to the recipient’s mailbox rather than handed over in person, so there are no redelivery delays from a missed delivery. It travels a little slower than express airmail such as EMS.

West Coast and major cities (for example Los Angeles or San Francisco) tend to land at the earlier end of that range; regional or East Coast addresses at the later end.

A flat $7 shipping fee applies to every order.

Delivery Date & Time

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For international shipping, we cannot specify a delivery date or a time slot. Your order ships as soon as it is ready, and the carrier delivers on its standard schedule.

Most US addresses arrive 7–10 business days from dispatch.

Contact

Studio support hours

Monday – Friday · 9:30 – 17:30 JST

(UTC+9 · 00:30 – 08:30 UTC)

Closed Saturday, Sunday, the last business day of each month, and Japanese public holidays.

Email us at info@onamaeseal.jp — we usually reply within one business day.

  • We do not accept orders over the phone — please place orders through the website so we have all the customization details on file.
  • Order questions are fastest by email. Please include your order number so we can pull up the order immediately.
  • Calls outside our support hours roll to voicemail. Leave a short message and we’ll return your call on the next business day.